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Merito is trying helping retail organisation find the best people for the job. To achieve that, they’re fostering a community of workers selected, not only by their skills but also by interacting with them face-to-face. Because human interaction is key to their job, they needed to redesign their onboarding process so that applicants could share their work experiences and interact with Merito’s crew online. The challenge was to create an experience that would be appealing to their community while retaining the identity of their retail partners, ranging from clothing to high-end luxury.